Returns & Exchanges
At The Cornish Company, we strive to ensure your delicious treats arrive in perfect condition, but due to the perishable nature of our food products, we handle returns and refunds with specific care. If there is an issue with your order, please notify us within 24 hours of delivery to ensure a swift resolution.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your perishable items.
Provide Evidence
Attach clear photographs of the packaging and the product if it arrived damaged or if the quality does not meet our high standards.
Assessment
Our quality control team will review your claim within 48 hours to determine if a replacement or a refund is the appropriate course of action.
Resolution
Once approved, we will either dispatch a fresh replacement order at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing